Return & Refund Policy

Return & Refund Policy

At Farmry, we stand behind the quality of our equipment and your satisfaction as a customer. If something’s not right, we’ll do our best to make it right. Below is everything you need to know about returns, exchanges, cancellations, and refunds.

📦 Returns

We accept returns within 30 days of the shipment date if:

The item is unused, in original condition, and includes all original packaging and accessories

You’ve received return authorization from our team

The return follows the instructions outlined below

To initiate a return, please email info@farmry.com with:

Your order number

A brief explanation of why you're returning the item

Clear photos (if applicable, especially for damaged or defective products)

Note: Returns without prior authorization will not be accepted.

🚚 Return Shipping & Fees

For non-defective returns (e.g., customer ordered the wrong item, changed mind):

A 10% restocking fee applies

Return shipping is the customer’s responsibility

For defective, damaged, or incorrectly shipped items:

We cover the return shipping cost

No restocking fee is charged

Photo documentation is required for approval

All returns must be securely packaged. For items containing flammable liquids, please ensure the product is vented and dry for at least 24 hours before shipping. Customers are responsible for complying with all shipping regulations.

🔄 Exchanges

Need a different size or model? No problem.

You can either:

Include the SKU of the replacement item in your return email, and we’ll ship the new item once we receive the return

Or, for faster service, place a new order for the item you need and return the original for a refund

All exchanges must be approved in advance and follow the standard return process.

🚫 Order Cancellations

You may cancel your order before it ships. A 3% processing fee may apply to cover non-refundable payment processing and handling costs.

Payment processing fees are incurred as soon as payment is successfully processed and are not returned to Farmry if the order is later canceled or refunded. For Shop Pay Installments orders, this applies even if your first installment payment is not yet due.

Orders cannot be canceled or changed once they have shipped.

If you no longer want the item after it has shipped, you may request a return after delivery under our standard return terms. For eligible non-defective returns, a 10% restocking fee applies, and the customer is responsible for return shipping.

💵 Refunds

Once your return is received and inspected:

We’ll issue your refund within 5–7 business days of approval

Refunds are made to your original payment method

Bank or credit card processing times may vary

Refunds will not be issued for:

Unauthorized or unapproved returns

Items that show signs of use or are returned without original packaging

Returns missing original components or accessories

❌ Non-Returnable Items

We cannot accept returns for:

Items that have been used, misused, or damaged due to neglect

Damage from weather, natural disasters, or improper storage

Normal wear and tear on consumable parts (e.g., belts, blades)

Incomplete returns or items missing original components

Lost or stolen items

To qualify for a refund, all components originally included must be returned in resellable condition.

📬 Where to Send Returns

Please do not ship anything back until you’ve contacted us and received written authorization. Once approved, we’ll provide the correct return address and shipping instructions.

Delivery Windows & Uncontrollable Delays

Delivery estimates shown on Farmry are informational only and are not guaranteed. Actual transittime may vary due to factors outside our control, including (but not limited to) carrier capacity, severe weather, port or customs delays, strikes, road conditions, or other force-majeure events.

Delays caused by these factors do not qualify an order for cancellation, delivery refusal, chargeback, or compensation for indirect or consequential losses (e.g., downtime, lost profits, labor costs).

Cancellation After Shipment Is In Progress

Once your order has been picked up by the carrier, dispatched, or a Bill of Lading (BOL) has been issued, the shipment is considered in transit / in process and cannot be canceled free of charge.

If you request cancellation at this stage, it will be handled as a refused shipment / return-to-sender, and you will be responsible for all related costs, which may include:

outbound freight/shipping charges

return freight charges (if applicable)

carrier re-consignment / redelivery/ storage fees (if incurred)

restocking fee (if applicable)

Farmry will deduct applicable fees from any refund, or invoice the remaining balance if costs exceed the refundable amount.

📩 Contact Us

Still have questions? We’re here to help.

Email: info@farmry.com

Farmry Headquarters: 117 Innovation Drive, Statesville, NC 28677

_Farmry reserves the right to update this policy at any time. The version published on our website at the time of your return request will apply._